Synchronous Communication in Distributed Software Teams
نویسندگان
چکیده
........................................................................................................................................ VIII ABSTRACT (IN ITALIAN) ................................................................................................................. XI LIST OF TABLES .............................................................................................................................. XIV LIST OF FIGURES ............................................................................................................................ XVI CHAPTER 1 : INTRODUCTION ........................................................................................................ 18 1.1. BACKGROUND ........................................................................................................................ 18 1.2. OUTLINE OF THE RESEARCH CONTRIBUTIONS ....................................................................... 24 1.3. OUTLINE OF THE THESIS STRUCTURE .................................................................................... 24 CHAPTER 2 : THE ROLE OF DISTRIBUTED REQUIREMENTS ENGINEERING IN DISTRIBUTED SOFTWARE DEVELOPMENT .............................................................................. 26 2.1. THE BENEFITS OF DISTRIBUTED SOFTWARE DEVELOPMENT ................................................ 26 2.2. THE NEGATIVE EFFECTS OF DISTANCE .................................................................................. 28 2.3. REQUIREMENTS ENGINEERING ............................................................................................... 33 2.3.1. Requirements Elicitation .................................................................................................. 35 2.3.2. Requirements Negotiation ................................................................................................ 37 2.4. DISTRIBUTED REQUIREMENTS ENGINEERING ........................................................................ 39 2.4.1. Tool Support for Distributed Requirements Workshop ................................................... 40 2.5. SUMMARY .............................................................................................................................. 42 CHAPTER 3 : GROUP RESEARCH ................................................................................................... 43 3.1. METHODS FOR GROUP RESEARCH ......................................................................................... 43 3.2. TASK CLASSIFICATION FRAMEWORKS ................................................................................... 46 3.3. GROUP DYNAMICS ................................................................................................................. 49 3.4. TEAMS WITH NO PAST AND FUTURE, OR AD HOC GROUPS ................................................... 51 3.5. CHALLENGES AND NEEDS IN SUPPORTING DISTRIBUTED AD HOC GROUPS ......................... 54 3.6. SUMMARY .............................................................................................................................. 57 CHAPTER 4 : COMPUTER-MEDIATED COMMUNICATION ................................................... 58 4.1. STILL MOTIVATION FOR RESEARCH ON TEXT-BASED COMMUNICATION? ........................... 58 4.2. SOCIAL PRESENCE THEORY ................................................................................................... 60 4.3. MEDIA RICHNESS THEORY ..................................................................................................... 61 4.4. COMMON GROUND THEORY .................................................................................................. 63 4.5. MEDIA SYNCHRONICITY THEORY .......................................................................................... 66 4.6. MEDIA RICHNESS PARADOX .................................................................................................. 71 4.7. SUMMARY .............................................................................................................................. 75 CHAPTER 5 : DEVELOPMENT OF A COMPREHENSIVE FRAMEWORK FOR GROUP, TASK, AND MEDIA FACTORS .......................................................................................................... 76 5.1. MANAGING THE CONTEXT: THE INTERTWINED EFFECTS OF TASK, MEDIA, AND GROUP FACTORS ............................................................................................................................................... 76 5.2. MATCHING TASK AND MEDIA CHARACTERISTICS ................................................................. 77 5.2.1. Time-Interaction-Performance Theory ............................................................................ 78 5.2.2. Task/Technology Fit Theory ............................................................................................. 79 5.3. MATCHING GROUP AND MEDIA CHARACTERISTICS .............................................................. 80 5.4. DEVELOPMENT OF A COMPREHENSIVE THEORETICAL FRAMEWORK .................................... 81
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